Terms of Service

By purchasing a Vidima license or by using vidima.ch or verify.vidima.ch, you (the "Customer", "you") agree to these Terms with Helvecraft (the "Company", "we", "us").

1. Who we are

• Helvecraft, sole proprietorship registered in Switzerland
• Address: Ticino, Switzerland
• Contact: info@helvecraft.com

2. What your purchase includes

• A perpetual license to install Vidima on one device for one user (see the EULA for the licensing terms)
• All updates within the v1.x major version line, included at no extra cost
• Access to the public services verify.vidima.ch and to the license activation server our license activation service for as long as Helvecraft operates them

3. Payment

• Price (one-time, VAT included when applicable): Personal CHF 149 (1 device), Pro CHF 299 (up to 3 devices), Studio CHF 990 (up to 10 devices)
• Processed by Stripe Payments Europe Ltd. on Helvecraft's behalf — we never see your card details
• Helvecraft issues a Swiss invoice for your payment; VAT is applied where required by Swiss law and AFC status

4. License activation and delivery

• After successful payment, we email you a license key
• You activate Vidima by entering the key in the app; activation happens over TLS to our license activation service
• Once activated, Vidima works fully offline with a 30-day grace period if the activation server is unreachable
• For details on what data is exchanged, see our Privacy Notice

5. Refunds

We do not offer a fixed refund window. If you believe a refund is warranted — for example a blocking defect, a duplicate purchase, or an unauthorized transaction — please write to info@helvecraft.com describing the situation. We evaluate each request individually and in good faith. This does not limit any statutory consumer right that applies in your jurisdiction.

6. Trial

• Vidima is free to download and free to use for 14 days, with full functionality and no credit card required
• After the trial it becomes read-only (you can still open and print everything you already created) until you activate a license

7. Liability

Vidima is provided "AS IS". To the maximum extent permitted by Swiss law, Helvecraft does NOT accept liability for any damages — direct, indirect, incidental, consequential, or special — arising from the use of or inability to use Vidima, except where caused by Helvecraft's intentional misconduct or gross negligence. In any case, Helvecraft's total cumulative liability toward a single Customer shall not exceed the amount actually paid by that Customer for the license.

This clause does not limit or exclude any liability that Swiss mandatory law forbids us to limit (for example, liability for personal injury or fraud).

8. Customer responsibilities

• You provide accurate information when purchasing
• You will not use Vidima to issue invoices that are fraudulent, illegal, or misleading
• You are responsible for backing up the data you create with Vidima — Helvecraft does not store your invoices, customers, or any document content (see our Privacy Notice)

9. Service availability

• Helvecraft makes a reasonable effort to keep our license activation service, our update service, verify.vidima.ch, vidima.ch and helvecraft.com online
• We do not commit to a specific uptime SLA
• Planned maintenance is rare; emergency interventions may happen without prior notice

10. Suspension and termination

• Helvecraft may suspend or revoke a license in case of clearly demonstrated abuse — for example license-key sharing across multiple devices despite the single-device limit, fraudulent chargebacks, or use of the service to commit illegal acts
• Where reasonably possible we will notify you in writing before suspension
• A revoked license entitles you to no refund, except where the revocation was unjustified

11. Changes to these Terms

We may update these Terms as Helvecraft and Vidima evolve. For material changes we update the "Last updated" date below and, where appropriate, notify you in-app or by email. Continued use of the service after a change constitutes acceptance.

12. Governing law and forum

• These Terms are governed by Swiss law, excluding its conflict-of-law rules
• For disputes, where you are a consumer protected by mandatory consumer-protection law, the competent courts are those of your domicile (in particular, EU consumers retain their rights under their local consumer-protection law)
• In all other cases, the competent forum is the seat of the company in Ticino, Switzerland
• The Italian-language version of these Terms is the binding original; translations are provided for reader convenience

13. Contact

• Email: info@helvecraft.com
• Phone: +41 79 959 22 10